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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | R | R | N | T | V | A | Y | G | W | B | N | C | P | U |
| A | U | E | O | O | S | Y | O | R | E | N | O | E | N | R |
| C | A | S | I | N | D | K | T | E | L | O | I | S | O | P |
| C | C | O | T | E | X | E | N | E | I | I | T | U | I | A |
| O | K | U | A | O | W | G | A | T | M | T | A | O | T | S |
| U | O | R | I | F | M | D | H | I | A | U | C | E | A | S |
| N | W | C | C | V | U | E | C | N | R | L | I | T | C | U |
| T | L | E | E | O | S | L | R | G | T | O | F | R | I | R |
| A | E | F | R | I | E | W | E | S | X | S | I | U | N | A |
| B | D | U | P | C | L | O | M | D | E | E | R | O | U | N |
| I | G | L | P | E | I | N | P | N | S | R | E | C | M | C |
| L | M | N | A | W | M | K | L | E | W | P | V | C | M | E |
| I | E | E | L | I | S | T | E | N | I | N | G | I | O | F |
| T | N | S | M | E | C | N | E | D | I | F | N | O | C | Q |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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