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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | S | N | O | I | T | A | C | I | N | U | M | M | O | C |
| A | C | K | O | W | L | E | D | G | M | E | N | T | U | Y |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| C | E | C | I | O | V | F | O | E | N | O | T | U | Y | N |
| L | E | X | T | R | A | M | I | L | E | O | X | G | P | O |
| E | C | T | N | A | H | C | R | E | M | K | N | G | S | I |
| C | N | Z | J | L | I | S | T | E | N | I | N | G | X | T |
| N | E | G | I | Z | K | G | R | E | E | T | I | N | G | A |
| A | D | N | G | E | V | S | M | I | L | E | S | V | Q | I |
| R | I | Y | Y | S | E | S | U | O | E | T | R | U | O | C |
| U | F | V | E | R | I | F | I | C | A | T | I | O | N | E |
| S | N | U | V | W | N | O | I | T | U | L | O | S | E | R |
| S | O | I | B | W | O | W | F | A | C | T | O | R | R | P |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| E | C | S | A | T | I | S | F | A | C | T | I | O | N | A |
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