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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | E | R | S | A | T | I | S | F | A | C | T | I | O | N |
| A | U | E | R | E | L | I | M | A | R | T | X | E | N | M |
| C | T | S | V | E | R | I | F | I | C | A | T | I | O | N |
| C | N | O | T | N | S | M | I | L | E | S | T | L | I | J |
| O | E | U | O | O | G | O | G | I | S | H | Q | I | T | N |
| U | M | R | N | I | M | N | L | O | A | G | W | S | A | C |
| N | G | C | E | T | R | E | I | U | M | F | S | T | C | O |
| T | D | E | O | A | U | O | R | T | T | F | Y | E | I | N |
| A | E | F | F | I | D | W | T | S | E | I | O | N | N | F |
| B | L | U | V | C | W | B | E | C | E | E | O | I | U | I |
| I | W | L | O | E | F | J | N | H | A | R | R | N | M | D |
| L | O | N | I | R | U | M | V | X | A | F | V | G | M | E |
| I | K | E | C | P | B | G | I | G | B | S | W | I | O | N |
| T | C | S | E | P | S | U | O | E | T | R | U | O | C | C |
| Y | A | S | E | A | S | S | U | R | A | N | C | E | W | E |
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