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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | V | R | E | S | O | L | U | T | I | O | N | W | O | T |
| A | U | E | X | T | R | A | M | I | L | E | R | S | N | N |
| C | V | S | A | S | S | U | R | A | N | C | E | L | O | E |
| C | E | O | T | P | G | L | Y | B | B | Y | C | I | I | M |
| O | R | U | O | O | P | N | S | E | L | I | M | S | T | G |
| U | I | R | N | R | M | R | I | G | V | E | T | T | A | D |
| N | F | C | E | T | P | E | E | T | R | Y | L | E | C | E |
| T | I | E | O | E | K | R | R | C | E | A | H | N | I | L |
| A | C | F | F | G | O | C | H | S | I | E | U | I | N | W |
| B | A | U | V | N | C | A | T | T | E | A | R | N | U | O |
| I | T | L | O | B | N | B | M | D | R | R | T | G | M | K |
| L | I | N | I | T | Q | P | R | E | H | Z | V | I | M | C |
| I | O | E | C | O | U | R | T | E | O | U | S | I | O | A |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | J | S | A | T | I | S | F | A | C | T | I | O | N | E |
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