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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | Q | R | N | O | I | T | A | I | C | E | R | P | P | A |
| A | U | E | X | T | R | A | M | I | L | E | D | R | N | C |
| C | N | S | C | O | N | F | I | D | E | N | C | E | O | K |
| C | O | O | T | I | N | A | S | E | L | I | M | S | I | O |
| O | L | U | I | O | O | C | H | B | C | I | I | O | T | W |
| U | I | R | R | T | M | V | V | C | J | M | G | L | A | L |
| N | S | C | E | T | A | E | F | X | R | E | H | U | C | E |
| T | T | E | C | M | E | C | R | O | L | E | T | T | I | D |
| A | E | F | N | P | R | O | I | S | E | D | M | I | N | G |
| B | N | U | A | Y | K | R | U | F | E | N | F | O | U | M |
| I | I | L | R | T | I | V | Q | S | I | R | O | N | M | E |
| L | N | N | U | N | Y | J | B | Z | S | R | V | T | M | N |
| I | G | E | S | A | P | H | V | K | R | Z | E | I | O | T |
| T | D | S | S | G | R | E | E | T | I | N | G | V | C | O |
| Y | V | S | A | T | I | S | F | A | C | T | I | O | N | E |
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