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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | S | S | U | R | A | N | C | E | V | D | S | A | Y |
| H | C | O | N | F | I | D | E | N | C | E | E | S | C | I |
| N | C | I | S | N | T | T | E | G | T | R | C | E | K | N |
| I | O | O | V | N | T | Z | V | K | N | I | I | N | O | O |
| N | U | I | U | R | N | C | V | L | A | F | O | L | W | I |
| O | N | K | T | R | E | Z | G | O | H | I | V | U | L | T |
| I | T | G | N | C | T | S | H | B | C | C | F | F | E | A |
| T | A | N | W | O | A | E | R | B | R | A | O | E | D | C |
| U | B | G | R | Q | W | F | O | E | E | T | E | C | G | I |
| L | I | O | M | B | G | L | S | U | M | I | N | R | M | N |
| O | L | P | C | J | J | L | E | I | S | O | O | U | E | U |
| S | I | S | M | I | L | E | S | D | T | N | T | O | N | M |
| E | T | G | N | I | T | E | E | R | G | A | U | S | T | M |
| R | Y | E | X | T | R | A | M | I | L | E | S | E | U | O |
| N | O | I | T | A | I | C | E | R | P | P | A | R | B | C |
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