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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| A | P | P | R | E | C | I | A | T | I | O | N | R | N | C |
| C | N | P | E | L | I | M | A | R | T | X | E | E | U | A |
| K | O | G | R | E | E | T | I | N | G | S | R | S | N | C |
| O | I | N | U | S | N | A | Y | J | O | E | T | O | O | C |
| W | T | I | H | C | X | K | E | L | C | O | I | U | E | O |
| L | A | N | G | J | E | O | U | I | M | T | R | R | C | U |
| E | C | E | G | N | O | T | O | E | A | T | E | C | N | N |
| D | I | T | K | R | I | V | R | C | E | T | C | E | E | T |
| G | N | S | B | O | F | S | I | O | R | D | N | F | D | A |
| M | U | I | N | O | E | F | U | E | K | R | A | U | I | B |
| E | M | L | E | R | I | S | D | V | O | T | R | L | F | I |
| N | M | N | V | R | K | S | L | U | H | A | U | N | N | L |
| T | O | I | E | O | H | S | E | L | I | M | S | E | O | I |
| T | C | V | M | E | R | C | H | A | N | T | S | S | C | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | C | Y |
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