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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| W | U | G | E | B | O | E | C | N | A | R | U | S | S | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| L | N | F | T | O | N | E | O | F | V | O | I | C | E | A |
| D | X | B | W | O | W | F | A | C | T | O | R | Q | E | T |
| G | Z | K | Y | Q | M | E | R | C | H | A | N | T | C | I |
| R | A | A | P | P | R | E | C | I | A | T | I | O | N | S |
| E | T | S | U | O | E | T | R | U | O | C | H | Q | E | F |
| E | J | Q | S | E | L | I | M | S | G | N | J | I | D | A |
| T | E | L | I | M | A | R | T | X | E | Z | F | Y | I | C |
| I | N | O | I | T | U | L | O | S | E | R | W | X | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | W | N | I |
| G | N | I | N | E | T | S | I | L | C | C | O | I | O | O |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| Q | N | O | I | T | A | C | I | N | U | M | M | O | C | E |
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