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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
VERIFICATION
| E | A | S | S | U | R | A | N | C | E | P | S | S | H | D |
| B | C | V | M | C | O | U | R | T | E | O | U | S | A | A |
| A | C | I | E | E | L | I | M | A | R | T | X | E | P | N |
| C | O | L | V | R | R | N | H | S | I | E | Z | N | P | O |
| K | U | I | G | R | I | C | A | O | H | U | O | L | R | I |
| O | N | S | N | E | E | F | H | D | G | I | X | U | E | T |
| W | T | T | I | S | X | S | I | A | T | W | Y | F | C | A |
| L | A | E | T | O | J | J | R | C | N | X | W | E | I | C |
| E | B | N | E | L | D | Z | A | E | A | T | O | C | A | I |
| D | I | I | E | U | G | F | R | T | M | T | D | R | T | N |
| G | L | N | R | T | S | B | F | W | L | O | I | U | I | U |
| M | I | G | G | I | M | W | S | S | O | R | T | O | O | M |
| E | T | W | T | O | A | T | S | E | L | I | M | S | N | M |
| N | Y | A | K | N | O | W | L | E | D | G | E | E | U | O |
| T | S | E | C | N | E | D | I | F | N | O | C | R | R | C |
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