r

ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION

r

Try to find all 18 words on this board.

E A N P C O U R T E O U S E B
U C O H A F X G T X G E S C Q
P C I F P Y K N A T N C E N N
J O T V P A X I C R I I N E O
R U C E R G B T K A N O L D I
E N A R E E S E O M E V U I T
S T F I C C S E W I T F F F A
O A S F I N M R L L S O E N C
L B I I A A E G E E I E C O I
U I T C T R R M D M L N R C N
T L A A I U C L G G O O U B U
I I S T O S H Y M Z N T O R M
O T I I N S A S E L I M S I M
N Y D O H A N S N G R J E U O
P B L N L Z T U T B W G R A C
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Answer Key for r

X
Y
123456789101112131415
1E A N # C O U R T E O U S E #
2# C O # A # # G # X G E S C #
3# C I # P # # N A T N C E N N
4# O T V P # # I C R I I N E O
5R U C E R # # T K A N O L D I
6E N A R E E # E O M E V U I T
7S T F I C C S E W I T F F F A
8O A S F I N M R L L S O E N C
9L B I I A A E G E E I E C O I
10U I T C T R R # D M L N R C N
11T L A A I U C # G # O O U # U
12I I S T O S H # M # # T O # M
13O T # I N S A S E L I M S # M
14N Y # O # A N # N # # # E U O
15# # # N # # T # T # # # R # C
Word X Y Direction
ACCOUNTABILITY  22s
ACKOWLEDGMENT  93s
APPRECIATION  52s
ASSURANCE  614n
COMMUNICATION  1515n
CONFIDENCE  1410n
COURTEOUS  51e
CUSTOMERSERVICE  88nw
EXTRAMILE  101s
GREETING  89n
LISTENING  1110n
MERCHANT  78s
RESOLUTION  15s
RESOURCEFULNESS  1315n
SATISFACTION  312n
SMILES  1313w
TONEOFVOICE  1212n
VERIFICATION  44s