r

ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR

r

Try to find all 20 words on this board.

C A C C O U N T A B I L I T Y
W U C O M M U N I C A T I O N
R E S O U R C E F U L N E S S
G S A T O N E O F V O I C E A
N M I W O W F A C T O R O E T
I I C W A M J O G U M V U C I
T L M E G D E L W O N K R N S
E E T N A H C R E M D K T E F
E S E C N A R U S S A L E D A
R E L I M A R T X E Q D O I C
G N O I T U L O S E R D U F T
N O I T A C I F I R E V S N I
A P P R E C I A T I O N I O O
T N E M G D E L W O K C A C N
P X L I S T E N I N G N N P E
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Answer Key for r

X
Y
123456789101112131415
1C A C C O U N T A B I L I T Y
2# U C O M M U N I C A T I O N
3R E S O U R C E F U L N E S S
4G S # T O N E O F V O I C E A
5N M # W O W F A C T O R O E T
6I I # # # M # # # # # # U C I
7T L # E G D E L W O N K R N S
8E E T N A H C R E M # # T E F
9E S E C N A R U S S A # E D A
10R E L I M A R T X E # # O I C
11G N O I T U L O S E R # U F T
12N O I T A C I F I R E V S N I
13A P P R E C I A T I O N I O O
14T N E M G D E L W O K C A C N
15# # L I S T E N I N G # # # E
Word X Y Direction
ACCOUNTABILITY  11e
ACKOWLEDGMENT  1314w
APPRECIATION  113e
ASSURANCE  119w
COMMUNICATION  32e
CONFIDENCE  1414n
COURTEOUS  134s
CUSTOMERSERVICE  88se
EXTRAMILE  1010w
GREETING  111n
KNOWLEDGE  127w
LISTENING  315e
MERCHANT  108w
RESOLUTION  1111w
RESOURCEFULNESS  13e
SATISFACTION  153s
SMILES  24s
TONEOFVOICE  44e
VERIFICATION  1212w
WOWFACTOR  45e