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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | C | X | S | A | O |
| T | C | O | N | F | I | D | E | N | C | E | E | S | P | B |
| N | C | I | S | U | O | E | T | R | U | O | C | E | P | N |
| E | O | N | V | P | D | F | N | Z | P | R | I | N | R | O |
| M | U | O | E | R | L | I | A | L | V | O | O | L | E | I |
| G | N | I | R | E | E | A | H | I | I | T | V | U | C | T |
| D | T | T | I | S | X | S | C | S | W | C | F | F | I | A |
| E | A | C | F | O | T | M | R | T | B | A | O | E | A | C |
| L | B | A | I | L | R | I | E | E | O | F | E | C | T | I |
| W | I | F | C | U | A | L | M | N | M | W | N | R | I | N |
| O | L | S | A | T | M | E | V | I | R | O | O | U | O | U |
| K | I | I | T | I | I | S | K | N | I | W | T | O | N | M |
| C | T | T | I | O | L | T | U | G | O | E | W | S | D | M |
| A | Y | A | O | N | E | T | E | O | J | Q | T | E | U | O |
| J | Y | S | N | G | R | E | E | T | I | N | G | R | E | C |
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