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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| T | H | N | O | I | T | A | C | I | N | U | M | M | O | C |
| V | E | R | I | F | I | C | A | T | I | O | N | D | U | V |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| K | E | C | I | O | V | F | O | E | N | O | T | I | Q | N |
| N | E | X | T | R | A | M | I | L | E | O | U | L | H | O |
| O | C | T | N | A | H | C | R | E | M | Q | A | K | X | I |
| W | N | F | H | L | I | S | T | E | N | I | N | G | T | T |
| L | E | R | E | C | N | A | R | U | S | S | A | I | X | A |
| E | D | R | H | A | E | S | M | I | L | E | S | L | E | I |
| D | I | X | I | Q | E | S | U | O | E | T | R | U | O | C |
| G | F | J | P | R | E | S | O | L | U | T | I | O | N | E |
| E | N | J | V | L | W | O | W | F | A | C | T | O | R | R |
| N | O | I | T | C | A | F | S | I | T | A | S | E | F | P |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| E | Q | T | N | E | M | G | D | E | L | W | O | K | C | A |
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