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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| U | U | A | P | P | R | E | C | I | A | T | I | O | N | T |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | L | L | T | O | N | E | O | F | V | O | I | C | E | A |
| T | A | C | K | O | W | L | E | D | G | M | E | N | T | T |
| C | S | T | W | X | M | E | R | C | H | A | N | T | S | I |
| A | M | L | I | S | T | E | N | I | N | G | S | L | U | S |
| F | G | N | I | T | E | E | R | G | O | T | Q | W | O | F |
| W | B | B | S | E | L | I | M | S | O | T | M | U | E | A |
| O | E | L | I | M | A | R | T | X | E | T | A | N | T | C |
| W | N | O | I | T | U | L | O | S | E | R | B | Y | R | T |
| N | O | I | T | A | C | I | F | I | R | E | V | A | U | I |
| X | N | L | E | C | N | A | R | U | S | S | A | I | O | O |
| C | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| N | C | O | N | F | I | D | E | N | C | E | T | D | R | E |
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