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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | V | V | E | R | I | F | I | C | A | T | I | O | N | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| C | L | I | D | G | N | I | N | E | T | S | I | L | C | I |
| O | E | K | V | W | O | W | F | A | C | T | O | R | B | T |
| N | V | Z | D | R | E | S | O | L | U | T | I | O | N | A |
| F | I | E | G | D | E | L | W | O | N | K | T | H | I | I |
| I | T | K | L | E | A | S | S | U | R | A | N | C | E | C |
| D | N | K | J | L | R | G | R | E | E | T | I | N | G | E |
| E | L | I | M | A | R | T | X | E | S | Q | F | E | E | R |
| N | O | I | T | A | C | I | N | U | M | M | O | C | F | P |
| C | O | U | R | T | E | O | U | S | J | O | I | C | N | P |
| E | E | C | I | O | V | F | O | E | N | O | T | L | Z | A |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | O | I | T | C | A | F | S | I | T | A | S | P | U | S |
| Q | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
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