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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| T | A | S | E | C | N | E | D | I | F | N | O | C | A | E |
| N | S | S | E | O | O | L | P | D | J | D | P | P | C | M |
| E | S | E | C | U | I | I | T | T | T | P | G | I | C | T |
| M | U | N | I | R | T | M | N | X | B | Y | V | N | O | S |
| G | R | L | O | T | A | A | A | L | L | R | E | O | U | A |
| D | A | U | V | E | C | R | H | I | E | E | R | I | N | T |
| E | N | F | F | O | I | T | C | S | R | S | I | T | T | I |
| L | C | E | O | U | N | X | R | T | O | O | F | A | A | S |
| W | E | C | E | S | U | E | E | E | T | L | I | I | B | F |
| O | Y | R | N | L | M | E | M | N | C | U | C | C | I | A |
| K | B | U | O | O | M | Q | T | I | A | T | A | E | L | C |
| C | E | O | T | U | O | L | Z | N | F | I | T | R | I | T |
| A | M | S | S | A | C | J | K | G | W | O | I | P | T | I |
| Z | U | E | S | M | I | L | E | S | O | N | O | P | Y | O |
| C | G | R | E | E | T | I | N | G | W | S | N | A | X | N |
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