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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | P | P | R | E | C | I | A | T | I | O | N | E | F |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | W |
| E | D | I | B | R | E | S | O | L | U | T | I | O | N | V |
| G | F | S | V | E | R | I | F | I | C | A | T | I | O | N |
| D | X | M | Q | R | E | C | N | E | D | I | F | N | O | C |
| E | N | I | X | N | E | X | T | R | A | M | I | L | E | N |
| L | M | L | A | L | I | S | T | E | N | I | N | G | G | G |
| W | G | E | Y | W | M | E | R | C | H | A | N | T | L | N |
| O | E | S | A | F | S | U | O | E | T | R | U | O | C | I |
| N | O | I | T | A | C | I | N | U | M | M | O | C | C | T |
| K | A | S | S | U | R | A | N | C | E | O | V | E | X | E |
| A | E | C | I | O | V | F | O | E | N | O | T | W | Q | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | O | I | T | C | A | F | S | I | T | A | S | P | U | G |
| R | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
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