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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| G | U | D | W | H | L | I | S | T | E | N | I | N | G | U |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | G | U | T | O | N | E | O | F | V | O | I | C | E | A |
| T | D | X | J | O | E | L | I | M | A | R | T | X | E | T |
| C | V | O | W | P | M | E | R | C | H | A | N | T | C | I |
| A | M | A | P | P | R | E | C | I | A | T | I | O | N | S |
| F | G | N | I | T | E | E | R | G | U | C | D | O | E | F |
| W | T | U | S | E | L | I | M | S | A | R | B | K | D | A |
| O | A | S | S | U | R | A | N | C | E | E | U | F | I | C |
| W | N | O | I | T | U | L | O | S | E | R | O | T | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | W | N | I |
| E | S | C | O | U | R | T | E | O | U | S | Z | I | O | O |
| S | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| Z | T | N | E | M | G | D | E | L | W | O | K | C | A | E |
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