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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| B | U | A | P | P | R | E | C | I | A | T | I | O | N | H |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | Q | O | T | O | N | E | O | F | V | O | I | C | E | A |
| T | A | C | K | O | W | L | E | D | G | M | E | N | T | T |
| C | A | N | F | J | M | E | R | C | H | A | N | T | S | I |
| A | K | N | O | W | L | E | D | G | E | S | Y | S | U | S |
| F | G | N | I | T | E | E | R | G | Z | C | A | M | O | F |
| W | L | E | C | N | A | R | U | S | S | A | Q | I | E | A |
| O | E | L | I | M | A | R | T | X | E | Z | Z | L | T | C |
| W | N | O | I | T | U | L | O | S | E | R | Y | E | R | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | U | I |
| N | E | C | N | E | D | I | F | N | O | C | I | I | O | O |
| G | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| E | T | L | I | S | T | E | N | I | N | G | X | M | T | E |
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