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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | R | N | S | N | N |
| T | C | O | N | F | I | D | E | N | C | E | E | S | O | X |
| N | C | I | S | U | O | E | T | R | U | O | C | E | I | N |
| E | O | N | V | T | F | M | N | C | T | W | I | N | T | O |
| M | U | O | E | R | N | L | A | N | J | O | O | L | C | I |
| G | N | I | R | E | E | I | H | E | S | W | V | U | A | T |
| D | T | T | I | S | X | S | C | G | E | F | F | F | F | A |
| E | A | A | F | O | T | T | R | D | L | A | O | E | S | C |
| L | B | I | I | L | R | E | E | E | I | C | E | C | I | I |
| W | I | C | C | U | A | N | M | L | M | T | N | R | T | N |
| O | L | E | A | T | M | I | L | W | S | O | O | U | A | U |
| K | I | R | T | I | I | N | H | O | X | R | T | O | S | M |
| C | T | P | I | O | L | G | E | N | K | G | Y | S | M | M |
| A | Y | P | O | N | E | U | C | K | D | F | S | E | U | O |
| X | N | A | N | G | R | E | E | T | I | N | G | R | W | C |
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