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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | S | S | U | R | A | N | C | E | Q | M | S | N | T |
| N | C | O | U | R | T | E | O | U | S | T | Z | S | D | T |
| O | C | I | L | I | S | T | E | N | I | N | G | E | E | N |
| I | O | E | V | E | F | O | Y | K | C | E | S | N | C | O |
| T | U | C | E | R | P | U | K | N | K | M | A | L | I | I |
| A | N | N | R | E | E | M | T | O | E | G | T | U | O | T |
| I | T | E | I | S | X | S | G | W | N | D | I | F | V | A |
| C | A | D | F | O | T | T | R | L | Q | E | S | E | F | C |
| E | B | I | I | L | R | N | E | E | I | L | F | C | O | I |
| R | I | F | C | U | A | A | E | D | M | W | A | R | E | N |
| P | L | N | A | T | M | H | T | G | K | O | C | U | N | U |
| P | I | O | T | I | I | C | I | E | B | K | T | O | O | M |
| A | T | C | I | O | L | R | N | Z | V | C | I | S | T | M |
| S | Y | Z | O | N | E | E | G | C | K | A | O | E | U | O |
| G | L | R | N | W | S | M | I | L | E | S | N | R | J | C |
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