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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| K | A | S | R | P | E | C | N | A | R | U | S | S | A | E |
| M | C | S | E | E | C | N | E | D | I | F | N | O | C | L |
| N | K | E | C | O | U | R | T | E | O | U | S | I | C | A |
| O | O | N | I | W | H | H | E | I | J | R | V | S | O | P |
| I | W | L | O | O | W | L | Y | K | K | R | E | A | U | P |
| T | L | U | V | W | A | I | M | N | E | E | R | T | N | R |
| A | E | F | F | F | H | S | E | S | X | S | I | I | T | E |
| C | D | E | O | A | K | T | R | M | T | O | F | S | A | C |
| I | G | C | E | C | K | E | C | I | R | L | I | F | B | I |
| N | M | R | N | T | M | N | H | L | A | U | C | A | I | A |
| U | E | U | O | O | U | I | A | E | M | T | A | C | L | T |
| M | N | O | T | R | F | N | N | S | I | I | T | T | I | I |
| M | T | S | L | W | C | G | T | K | L | O | I | I | T | O |
| O | U | E | D | U | N | M | I | T | E | N | O | O | Y | N |
| C | U | R | G | R | E | E | T | I | N | G | N | N | U | F |
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