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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| V | A | C | K | O | W | L | E | D | G | M | E | N | T | C |
| C | O | M | M | U | N | I | C | A | T | I | O | N | U | W |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| L | E | C | I | O | V | F | O | E | N | O | T | I | Z | O |
| I | E | O | R | S | M | I | L | E | S | O | R | L | O | T |
| S | C | U | U | R | F | N | O | J | M | V | O | Y | N | C |
| T | N | R | K | N | O | W | L | E | D | G | E | D | A | A |
| E | E | T | Q | X | P | G | R | E | E | T | I | N | G | F |
| N | D | E | D | P | A | S | S | U | R | A | N | C | E | W |
| I | I | O | L | Z | E | X | T | R | A | M | I | L | E | O |
| N | F | U | K | R | E | S | O | L | U | T | I | O | N | W |
| G | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| N | O | I | T | C | A | F | S | I | T | A | S | L | R | E |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | V |
| E | U | N | O | I | T | A | I | C | E | R | P | P | A | M |
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