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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | A | M | S | N | T |
| N | C | O | U | R | T | E | O | U | S | P | E | S | C | T |
| O | C | I | F | Y | C | A | S | M | T | P | C | E | O | N |
| I | O | S | V | S | O | U | I | K | N | R | I | N | N | E |
| T | U | A | E | R | X | L | X | N | A | E | O | L | F | M |
| A | N | T | R | E | E | I | B | O | H | C | V | U | I | G |
| C | T | I | I | S | X | S | G | W | C | I | F | F | D | D |
| I | A | S | F | O | T | T | R | L | R | A | O | E | E | E |
| N | B | F | I | L | R | E | E | E | E | T | E | C | N | L |
| U | I | A | C | U | A | N | E | D | M | I | N | R | C | W |
| M | L | C | A | T | M | I | T | G | O | O | O | U | E | O |
| M | I | T | T | I | I | N | I | E | U | N | T | O | N | K |
| O | T | I | I | O | L | G | N | U | K | F | V | S | T | C |
| C | Y | O | O | N | E | U | G | R | O | U | R | E | U | A |
| W | O | N | N | W | O | W | F | A | C | T | O | R | R | C |
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