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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | N | I | S | S | F |
| A | C | O | N | F | I | D | E | N | C | E | E | S | A | H |
| C | C | I | S | U | O | E | T | R | U | O | C | E | T | N |
| K | O | N | V | C | T | N | N | K | D | W | I | N | I | O |
| O | U | O | E | R | J | L | A | N | Q | O | O | L | S | I |
| W | N | I | R | E | E | I | H | O | Y | W | V | U | F | T |
| L | T | T | I | S | X | S | C | W | N | F | F | F | A | A |
| E | A | A | F | O | T | T | R | L | Y | A | O | E | C | C |
| D | B | I | I | L | R | E | E | E | Q | C | E | C | T | I |
| G | I | C | C | U | A | N | M | D | M | T | N | R | I | N |
| M | L | E | A | T | M | I | N | G | Q | O | O | U | O | U |
| E | I | R | T | I | I | N | Y | E | D | R | T | O | N | M |
| N | T | P | I | O | L | G | S | E | L | I | M | S | T | M |
| T | Y | P | O | N | E | K | F | L | J | D | P | E | U | O |
| J | N | A | N | G | R | E | E | T | I | N | G | R | P | C |
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