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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| T | E | N | O | I | T | A | C | I | N | U | M | M | O | C |
| V | E | R | I | F | I | C | A | T | I | O | N | Z | U | Y |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| A | N | N | O | I | T | C | A | F | S | I | T | A | S | N |
| C | T | N | E | M | G | D | E | L | W | O | K | C | A | O |
| E | O | T | N | A | H | C | R | E | M | P | F | M | R | I |
| C | N | G | V | G | N | I | N | E | T | S | I | L | X | T |
| N | E | Q | X | S | Y | G | R | E | E | T | I | N | G | A |
| A | O | L | M | F | C | S | M | I | L | E | S | X | R | I |
| R | F | G | C | J | E | C | N | E | D | I | F | N | O | C |
| U | V | Q | J | R | E | S | O | L | U | T | I | O | N | E |
| S | O | Q | V | S | U | O | E | T | R | U | O | C | K | R |
| S | I | I | W | O | W | F | A | C | T | O | R | A | B | P |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| E | E | X | T | R | A | M | I | L | E | U | L | O | V | A |
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