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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Q | R | N | O | I | T | A | C | I | N | U | M | M | O | C |
| W | G | A | L | I | S | T | E | N | I | N | G | E | U | L |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| S | I | A | A | P | P | R | E | C | I | A | T | I | O | N |
| Y | E | J | R | O | T | C | A | F | W | O | W | A | F | R |
| E | C | T | N | A | H | C | R | E | M | T | I | O | J | S |
| C | N | O | D | Q | S | U | O | E | T | R | U | O | C | M |
| N | E | I | T | H | J | G | R | E | E | T | I | N | G | I |
| A | D | S | A | T | I | S | F | A | C | T | I | O | N | L |
| R | I | B | G | O | E | X | T | R | A | M | I | L | E | E |
| U | F | R | M | R | E | S | O | L | U | T | I | O | N | S |
| S | N | I | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | H | E | C | I | O | V | F | O | E | N | O | T |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | V |
| E | A | C | K | O | W | L | E | D | G | M | E | N | T | X |
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