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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| G | T | N | N | L | Y | G | E | J | M | C | S | R | Q | C |
| D | N | O | O | N | E | N | S | Y | P | D | I | E | U | A |
| N | E | I | I | O | L | I | E | A | L | S | W | S | N | C |
| E | M | T | T | I | I | T | L | P | A | I | T | O | A | C |
| C | G | C | A | T | M | E | I | P | I | O | I | U | B | O |
| I | D | A | C | U | A | E | M | R | M | T | W | R | O | U |
| O | E | F | I | L | R | R | S | E | A | N | O | C | L | N |
| V | L | S | F | O | T | G | R | C | S | A | W | E | I | T |
| F | W | I | I | S | X | S | I | I | S | H | F | F | S | A |
| O | O | T | R | E | E | N | A | A | U | C | A | U | T | B |
| E | K | A | E | R | U | G | G | T | R | R | C | L | E | I |
| N | C | S | V | M | H | R | S | I | A | E | T | N | N | L |
| O | A | I | M | C | T | W | G | O | N | M | O | E | I | I |
| T | C | O | N | F | I | D | E | N | C | E | R | S | N | T |
| E | C | B | V | C | O | U | R | T | E | O | U | S | G | Y |
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