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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | P | R | C | L | I | S | T | E | N | I | N | G | T | N |
| A | U | E | M | V | N | T | G | V | E | N | O | X | S | O |
| C | A | S | D | B | F | M | N | D | L | O | I | C | T | I |
| C | P | O | T | N | A | E | I | S | I | I | T | O | N | T |
| O | P | U | O | O | Z | G | T | E | M | T | A | N | E | A |
| U | R | R | N | I | M | D | E | L | A | U | C | F | M | C |
| N | E | C | E | T | E | E | E | I | R | L | I | I | G | I |
| T | C | E | O | C | R | L | R | M | T | O | F | D | D | N |
| A | I | F | F | A | C | W | G | S | X | S | I | E | E | U |
| B | A | U | V | F | H | O | N | U | E | E | R | N | L | M |
| I | T | L | O | S | A | N | N | W | J | R | E | C | W | M |
| L | I | N | I | I | N | K | E | A | R | I | V | E | O | O |
| I | O | E | C | T | T | L | I | U | C | Y | I | I | K | C |
| T | N | S | E | A | S | U | O | E | T | R | U | O | C | S |
| Y | I | S | H | S | E | C | N | A | R | U | S | S | A | E |
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