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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | L | F | T | O | N | E | O | F | V | O | I | C | E | C |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | K |
| S | O | I | O | S | U | O | E | T | R | U | O | C | D | Q |
| S | N | X | V | E | R | I | F | I | C | A | T | I | O | N |
| U | F | J | S | R | E | S | O | L | U | T | I | O | N | L |
| R | I | S | G | L | E | X | T | R | A | M | I | L | E | O |
| A | D | M | H | L | I | S | T | E | N | I | N | G | R | R |
| N | E | P | M | M | I | G | R | E | E | T | I | N | G | M |
| C | N | A | C | K | O | W | L | E | D | G | M | E | N | T |
| E | C | T | N | A | H | C | R | E | M | F | J | E | J | I |
| H | E | F | W | O | W | F | A | C | T | O | R | V | Q | N |
| O | D | X | A | P | P | R | E | C | I | A | T | I | O | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| P | S | A | T | I | S | F | A | C | T | I | O | N | U | S |
| G | T | N | O | I | T | A | C | I | N | U | M | M | O | C |
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