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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | D | R | B | U | H | L | I | S | T | E | N | I | N | G |
| A | U | E | X | T | R | P | G | K | S | N | O | F | N | A |
| C | A | S | S | U | R | A | N | C | E | O | I | E | O | C |
| C | P | O | T | W | S | E | I | S | T | I | T | X | I | K |
| O | P | U | O | O | G | G | T | E | N | T | A | T | T | O |
| U | R | R | N | W | M | D | E | L | A | U | C | R | A | W |
| N | E | C | E | F | M | E | E | I | H | L | I | A | C | L |
| T | C | E | O | A | G | L | R | M | C | O | F | M | I | E |
| A | I | F | F | C | O | W | G | S | R | S | I | I | N | D |
| B | A | U | V | T | U | O | K | W | E | E | R | L | U | G |
| I | T | L | O | O | G | N | B | X | M | R | E | E | M | M |
| L | I | N | I | R | B | K | H | T | L | J | V | X | M | E |
| I | O | E | C | O | U | R | T | E | O | U | S | I | O | N |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | T |
| Y | D | S | A | T | I | S | F | A | C | T | I | O | N | E |
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