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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | G | Y | S | J | T |
| Y | C | O | N | F | I | D | E | N | C | E | E | S | S | N |
| C | C | I | S | U | O | E | T | R | U | O | C | E | A | E |
| O | O | N | V | D | L | G | N | X | S | W | I | N | T | M |
| M | U | O | E | R | G | T | A | G | M | O | O | L | I | G |
| M | N | I | R | E | E | S | H | N | I | W | V | U | S | D |
| U | T | T | I | S | X | S | C | I | L | F | F | F | F | E |
| N | A | A | F | O | T | G | R | N | E | A | O | E | A | L |
| I | B | I | I | L | R | N | E | E | S | C | E | C | C | W |
| C | I | C | C | U | A | I | M | T | M | T | N | R | T | O |
| A | L | E | A | T | M | T | H | S | I | O | O | U | I | K |
| T | I | R | T | I | I | E | H | I | L | R | T | O | O | C |
| I | T | P | I | O | L | E | H | L | V | K | G | S | N | A |
| O | Y | P | O | N | E | R | A | E | B | T | U | E | U | L |
| N | J | A | N | V | R | G | P | W | G | E | M | R | J | C |
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