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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| S | S | N | O | I | T | A | C | I | N | U | M | M | O | C |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | O |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| F | E | C | I | O | V | F | O | E | N | O | T | V | A | E |
| V | E | R | I | F | I | C | A | T | I | O | N | P | X | S |
| E | C | T | N | A | H | C | R | E | M | S | P | T | G | O |
| C | N | K | S | Y | A | C | N | E | U | R | R | R | N | L |
| N | E | O | S | T | C | Q | R | O | E | A | U | S | I | U |
| A | D | L | Y | D | G | S | E | C | M | O | E | C | T | T |
| R | I | T | J | J | E | T | I | I | C | L | W | W | E | I |
| U | F | Q | S | R | R | A | L | C | I | H | G | V | E | O |
| S | N | J | V | U | T | E | G | M | C | K | R | M | R | N |
| S | O | I | O | I | L | I | S | T | E | N | I | N | G | L |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | E |
| E | O | N | S | A | T | I | S | F | A | C | T | I | O | N |
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