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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| W | A | S | S | U | R | A | N | C | E | E | R | R | E | C |
| L | N | P | E | L | I | M | A | R | T | X | E | E | U | A |
| N | O | L | P | W | S | E | L | I | M | S | P | S | T | C |
| O | I | I | U | R | X | C | T | N | O | A | T | O | N | C |
| I | T | S | M | K | E | S | G | L | G | O | O | U | E | O |
| T | A | T | Y | E | G | C | U | J | M | K | N | R | M | U |
| A | C | E | A | U | R | T | I | E | U | F | E | C | G | N |
| C | I | N | A | J | I | C | R | A | S | N | O | E | D | T |
| I | N | I | B | O | D | S | H | I | T | E | F | F | E | A |
| F | U | N | N | L | E | H | I | A | Z | I | V | U | L | B |
| I | M | G | G | R | E | E | T | I | N | G | O | L | W | I |
| R | M | V | V | W | U | H | L | B | V | T | I | N | O | L |
| E | O | I | S | U | O | E | T | R | U | O | C | E | K | I |
| V | C | O | N | F | I | D | E | N | C | E | E | S | C | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | A | Y |
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