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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | S | S | U | R | A | N | C | E | E | J | S | U | M |
| V | C | O | N | F | I | D | E | N | C | E | S | S | N | Z |
| T | C | I | E | L | I | M | A | R | T | X | E | E | O | N |
| N | O | M | V | S | E | L | I | M | S | C | V | N | I | O |
| E | U | E | G | R | O | Z | U | Q | I | E | E | L | T | I |
| M | N | R | R | L | E | Z | C | O | D | G | R | U | C | T |
| G | T | C | E | I | S | S | V | X | G | D | I | F | A | A |
| D | A | H | E | S | U | F | R | L | F | E | F | E | F | C |
| E | B | A | T | T | O | V | D | E | F | L | I | C | S | I |
| L | I | N | I | E | E | L | S | I | M | W | C | R | I | N |
| W | L | T | N | N | T | D | U | M | P | O | A | U | T | U |
| O | I | O | G | I | R | K | T | T | R | N | T | O | A | M |
| K | T | Q | Y | N | U | K | T | P | I | K | I | S | S | M |
| C | Y | R | B | G | O | H | I | Q | Z | O | O | E | U | O |
| A | P | P | R | E | C | I | A | T | I | O | N | R | U | C |
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