Miscellaneous: It's all about the customers

Using positive language to improve the customer experience.

It's all about the customers
Using positive language to improve the customer experience.

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ACKNOWLEDGEMENT
ADDINGVALUE
CONFIRM
EFFICIENT
EMPATHY
ENTHUSIASM
EXTRAMILE
FRIENDLY
HELPFUL
LISTENING
OPENQUESTIONS
OWNERSHIP
PATIENCE
POLITE
QUALITY
RESOLVE
RESPECT
RESPOND
SERVICE
SMILE
SUPPORT
THANKS
TONE
UNDERSTANDING
A D D I N G V A L U E F W C I
U C O N F I R M N Z M C K S T
G T K C E C I V R E S M N C O
N O L N S K N A H T A O E I N
I E T R O P P U S Y I P T Y E
D P E L B W R A T T S O N L F
N I C K J E L I S E U L E D E
A H N S M I L E R Q H I I N V
T S E Y Y A U F D G T T C E L
S R I Z U Q T X X G N E I I O
R E T Q N L U F P L E H F R S
E N A E M P A T H Y Q M F F E
D W P B E L I M A R T X E U R
N O Z D B D N O P S E R Q N G
U H R L I S T E N I N G R M T
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