It's all about the customers

ACKNOWLEDGEMENT
ADDINGVALUE
CONFIRM
EFFICIENT
EMPATHY
ENTHUSIASM
EXTRAMILE
FRIENDLY
HELPFUL
LISTENING
OPENQUESTIONS
OWNERSHIP
PATIENCE
POLITE
QUALITY
RESOLVE
RESPECT
RESPOND
SERVICE
SMILE
SUPPORT
TONE
UNDERSTANDING

Using positive language to improve the customer experience.

Try to find all 23 words on this board.

I S N O I T S E U Q N E P O T
F R X Q U A L I T Y U Y J N O
D T R O P P U S Z E N P E J N
F R I E N D L Y B D D M F O E
E M S A I S U H T N E D F W G
U Y T C E P S E R G R N I N N
L U F P L E H W D E S O C E I
A Y H T A P M E S E T P I R N
V W W B B E L O R Z A S E S E
G W V L L W L V E T N E N H T
N V F I O V I G P T D R T I S
I G M N E C E C N E I T A P I
D S K F E C F F N L N L D B L
D C O N F I R M L T G T O W J
A E L I M A R T X E K S L P F
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Answer Key for It's all about the customers

X
Y
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1# S N O I T S E U Q N E P O T
2# # # Q U A L I T Y U # # N O
3# T R O P P U S # # N # E # N
4F R I E N D L Y # # D M F O E
5E M S A I S U H T N E D F W G
6U # T C E P S E R G R N I N N
7L U F P L E H # D E S O C E I
8A Y H T A P M E S E T P I R N
9V # # # # E L O R # A S E S E
10G # # # L W L V E # N E N H T
11N # # I O V I # # T D R T I S
12I # M N E C E C N E I T A P I
13D S K # E # # # # # N L # # L
14D C O N F I R M # # G # O # #
15A E L I M A R T X E # # # P #
Word X Y Direction
ACKNOWLEDGEMENT  88ne
ADDINGVALUE  115n
CONFIRM  214e
EFFICIENT  133s
EMPATHY  88w
ENTHUSIASM  115w
EXTRAMILE  1015w
FRIENDLY  14e
HELPFUL  77w
LISTENING  1513n
OPENQUESTIONS  141w
OWNERSHIP  144s
PATIENCE  1412w
POLITE  1415nw
QUALITY  42e
RESOLVE  116sw
RESPECT  96w
RESPOND  1211n
SERVICE  117sw
SMILE  213ne
SUPPORT  83w
TONE  151s
UNDERSTANDING  112s