It's all about the customers

ACKNOWLEDGEMENT
ADDINGVALUE
CONFIRM
EFFICIENT
EMPATHY
ENTHUSIASM
EXTRAMILE
FRIENDLY
HELPFUL
LISTENING
OPENQUESTIONS
OWNERSHIP
PATIENCE
POLITE
QUALITY
RESOLVE
RESPECT
RESPOND
SERVICE
SMILE
SUPPORT
THANKS
TONE
UNDERSTANDING

Using positive language to improve the customer experience.

Try to find all 24 words on this board.

A D D I N G V A L U E B T C P
B C O N F I R M E L I M S K F
D R K G S O X A Q U A L I T Y
O P E N Q U E S T I O N S I R
W A N I O Y P O L I T E T P E
N T T D D W L P T G H V N S S
E I H N Y H L D O W N L E E P
R E U A H E I E N R A O I R O
S N S T T L S J D E T S C V N
H C I S A P T H P G I E I I D
I E A R P F E D Y F E R F C B
P B S E M U N O E V T M F E E
U Y M D E L I M A R T X E C N
T H A N K S N N N Q U Q Z N O
G F G U C T G T C E P S E R T
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Answer Key for It's all about the customers

X
Y
123456789101112131415
1A D D I N G V A L U E # # # #
2# C O N F I R M E L I M S # #
3# # K G S # # # Q U A L I T Y
4O P E N Q U E S T I O N S # R
5W A N I O Y P O L I T E T # E
6N T T D # W L P # # # V N S S
7E I H N Y H L D O # # L E E P
8R E U A H E I E N R # O I R O
9S N S T T L S # D E T S C V N
10H C I S A P T # # G I E I I D
11I E A R P F E # # # E R F C #
12P # S E M U N # # # # M F E E
13# # M D E L I M A R T X E # N
14T H A N K S N # # # # # # N O
15# # # U # # G T C E P S E R T
Word X Y Direction
ACKNOWLEDGEMENT  88se
ADDINGVALUE  11e
CONFIRM  22e
EFFICIENT  1313n
EMPATHY  513n
ENTHUSIASM  34s
EXTRAMILE  1313w
FRIENDLY  1312nw
HELPFUL  67s
LISTENING  77s
OPENQUESTIONS  14e
OWNERSHIP  14s
PATIENCE  24s
POLITE  75e
QUALITY  93e
RESOLVE  1211n
RESPECT  1415w
RESPOND  154s
SERVICE  146s
SMILE  132w
SUPPORT  53se
THANKS  114e
TONE  1515n
UNDERSTANDING  415n