ITIL
ITIL V3 Terminology
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AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY
| D | E | S | I | G | N | O | I | L | O | F | T | R | O | P |
| I | U | B | I | Y | T | I | C | A | P | A | C | R | N | Y |
| J | H | E | S | N | O | I | T | A | R | E | P | O | C | Z |
| G | T | N | E | M | E | V | O | R | P | M | I | N | P | A |
| Y | N | O | I | T | I | S | N | A | R | T | E | L | R | S |
| B | T | N | E | M | E | E | R | G | A | G | A | S | I | N |
| E | S | U | A | C | T | O | O | R | R | S | Z | N | O | O |
| T | V | T | G | T | G | M | U | U | E | S | S | I | R | T |
| C | E | C | H | Z | E | G | N | A | H | C | T | E | I | O |
| A | Y | T | I | L | I | B | A | L | I | A | V | A | T | T |
| P | P | C | B | F | F | Y | T | I | L | I | T | U | Y | F |
| M | K | O | N | N | F | X | W | A | R | R | A | N | T | Y |
| I | R | O | U | Y | I | N | C | I | D | E | N | T | H | B |
| P | C | R | F | O | F | S | T | R | A | T | E | G | Y | N |
| E | C | I | V | R | E | S | O | L | U | T | I | O | N | J |
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