ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

K W T C D E S I G N W Z S B T
M N N O I T A L A C S E V A W
E R O Y T I L I B A L I A V A
L L P I N C I D E N T M U W R
B K E M T R A N S I T I O N R
O N R P S A G R E E M E N T A
R O A R R O R V F P R Y R Y N
P I T O K I O U A B T V G T T
U T I V R L O C G E E E I I Y
R U O E F O T R S I T H H C O
G L N M U F C S I A F J R A E
E O S E F T A T R T L N R P T
N S W N I R U T J J Y A O A B
C E K T C O S O E G N A H C A
Y R W J S P E U T I L I T Y H
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # D E S I G N # # # # #
2M N N O I T A L A C S E # # W
3E # O Y T I L I B A L I A V A
4L # P I N C I D E N T # # # R
5B # E M T R A N S I T I O N R
6O N R P # A G R E E M E N T A
7R O A R R O R # # P R # # Y N
8P I T O # I O U A # T V G T T
9U T I V # L O C G E # E I I Y
10R U O E # O T R S I T # # C #
11G L N M # F C S I A F # # A E
12E O S E # T A # R T # N # P #
13N S # N # R U T # # Y # O A #
14C E # T # O S # E G N A H C #
15Y R # # # P E U T I L I T Y #
Word X Y Direction
AGREEMENT  66e
ASSET  712ne
AVAILABILITY  153w
CAPACITY  1414n
CHANGE  1414w
CONFIGURATION  88nw
DESIGN  51e
ESCALATION  122w
IMPACT  125sw
IMPACT  125sw
IMPROVEMENT  44s
INCIDENT  44e
OPERATIONS  33s
PORTFOLIO  615n
PRIORITY  46se
PROBLEM  18n
RESOLUTION  215n
ROOTCAUSE  77s
SERVICE  95se
STRATEGY  714ne
TRANSITION  55e
URGENCY  19s
UTILITY  815e
WARRANTY  153s