ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

R E S O L U T I O N G I S E D
Y T I L I B A L I A V A D C U
E A X S N O I T A R E P O H T
B P D T C A B I Q Z O N E A I
C R I R I S V B N R F E J N L
N I M A D S Z M T I L P F G I
O O E T E E R F G S T G W E T
I R L E N T O U R G E N C Y Y
T I B G T L R O O T C A U S E
A T O Y I A G R E E M E N T T
L Y R O T R A N S I T I O N C
A U P I M P R O V E M E N T A
C A O H S E R V I C E N W G P
S N Y W A R R A N T Y I T P M
E F A A C A P A C I T Y Y G I
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Answer Key for ITIL

X
Y
123456789101112131415
1R E S O L U T I O N G I S E D
2Y T I L I B A L I A V A # C U
3# # # S N O I T A R E P O H T
4# P # T C A # # # # O N # A I
5# R # R I S # # # R F # # N L
6N I M A D S # # T I # # # G I
7O O E T E E # F G # # # # E T
8I R L E N T O U R G E N C Y Y
9T I B G T L R O O T C A U S E
10A T O Y I A G R E E M E N T T
11L Y R O T R A N S I T I O N C
12A # P I M P R O V E M E N T A
13C # O # S E R V I C E # # # P
14S N # W A R R A N T Y # # # M
15E # # # C A P A C I T Y # # I
Word X Y Direction
AGREEMENT  610e
ASSET  64s
AVAILABILITY  122w
CAPACITY  515e
CHANGE  142s
CONFIGURATION  88sw
DESIGN  151w
ESCALATION  115n
IMPACT  1515n
IMPACT  1515n
IMPROVEMENT  412e
INCIDENT  52s
OPERATIONS  133w
PORTFOLIO  123sw
PRIORITY  24s
PROBLEM  312n
RESOLUTION  11e
ROOTCAUSE  79e
SERVICE  513e
STRATEGY  43s
TRANSITION  511e
URGENCY  88e
UTILITY  152s
WARRANTY  514e