ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

S O N G I S E D E E X N H R T
E C I V R E S Y S T N T M D Y
G A O U E X Y C U N O N O B G
K P P N T Z W N A E I E I W E
N A E H F G O E C M T M L H T
Q C R U N I E G T E I E O Y A
O I A T T O G R O E S V F T R
Y T T N A I I U O R N O T I T
T Y I E F F L T R G A R R R S
N V O D A L T I A A R P O O T
A S N I M P A C T L T M P I E
R G S C H A N G E Y A I Z R S
R F G N M E L B O R P C O P S
A V A I L A B I L I T Y S N A
W Y A H I N O I T U L O S E R
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Answer Key for ITIL

X
Y
123456789101112131415
1# # N G I S E D E # # # # # #
2E C I V R E S Y S T N T # # Y
3# A O # # # # C U N O N O # G
4# P P N # # # N A E I E I # E
5# A E # F # # E C M T M L # T
6# C R U N I # G T E I E O Y A
7# I A T T O G R O E S V F T R
8Y T T N # I I U O R N O T I T
9T Y I E # # L T R G A R R R S
10N # O D # # # I A A R P O O T
11A # N I M P A C T L T M P I E
12R # S C H A N G E Y A I # R S
13R # # N M E L B O R P C O P S
14A V A I L A B I L I T Y S N A
15W # # # # N O I T U L O S E R
Word X Y Direction
AGREEMENT  1010n
ASSET  1514n
AVAILABILITY  114e
CAPACITY  22s
CHANGE  412e
CONFIGURATION  88se
DESIGN  81w
ESCALATION  1415nw
IMPACT  411e
IMPACT  411e
IMPROVEMENT  1212n
INCIDENT  414n
OPERATIONS  33s
PORTFOLIO  1311n
PRIORITY  1413n
PROBLEM  1113w
RESOLUTION  1515w
ROOTCAUSE  99n
SERVICE  72w
STRATEGY  159n
TRANSITION  1111n
URGENCY  88n
UTILITY  46se
WARRANTY  114n