ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

J B O I T N E D I C N I I H L
C N E S C A L A T I O N N Q G
W Q O W P P S T R A T E G Y O
L A G I M P R O V E M E N T Y
W V G O T R A N S I T I O N N
M A U R I A E Y E D O V F G O
E I R R E L R S T C A P M I I
L L E R G E O U U I I B B S T
B A G I A E M F G A L V D E U
O B N U R N N E T I C I R D L
R I A S S E T C N R F T T E O
P L H H H Q B Y Y T O N O U S
L I C S N O I T A R E P O O E
S T Y T I R O I R P L T Z C R
L Y R D B C A P A C I T Y Y L
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # T N E D I C N I # # #
2# N E S C A L A T I O N # # #
3# # O # # # S T R A T E G Y #
4# A # I M P R O V E M E N T #
5W V G O T R A N S I T I O N N
6M A U R I A E Y E # # # # G O
7E I R R E L R S T C A P M I I
8L L E R G E O U U I I # # S T
9B A G # A E M F G A L V # E U
10O B N # # N N E T I C I R D L
11R I A S S E T C N R F T T E O
12P L H # # # # Y Y T O N O U S
13# I C S N O I T A R E P O O E
14# T Y T I R O I R P # # # C R
15# Y # # # C A P A C I T Y # #
Word X Y Direction
AGREEMENT  24se
ASSET  311e
AVAILABILITY  24s
CAPACITY  615e
CHANGE  313n
CONFIGURATION  88nw
DESIGN  1410n
ESCALATION  32e
IMPACT  147w
IMPACT  147w
IMPROVEMENT  44e
INCIDENT  121w
OPERATIONS  1313w
PORTFOLIO  1213nw
PRIORITY  1014w
PROBLEM  112n
RESOLUTION  1514n
ROOTCAUSE  1514nw
SERVICE  1512nw
STRATEGY  73e
TRANSITION  55e
URGENCY  36se
UTILITY  1412nw
WARRANTY  26se