ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

U Y J F W A R R A N T Y S G U
R G T Y T I C A P A C J U N T
E T R I N C I D E N T E O L I
S D A M L B H D Q D Y I T S L
O R N P H I N A E K T B N P I
L O S R O E B S N A X O E R T
U O I O Q R I A R G I Z M I Y
T T T V T G T U L T E T E O C
I C I E N E G F A I C X E R N
O A O M J I S R O A A T R I E
N U N E F T E S P L G V G T G
L S L N C P A M A A I V A Y R
B E O T O T I M E L B O R P U
O C B M T N O I T A L A C S E
E C I V R E S T R A T E G Y C
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Answer Key for ITIL

X
Y
123456789101112131415
1# Y # # W A R R A N T Y # # U
2R # T Y T I C A P A C # # N T
3E # R I N C I D E N T # O # I
4S # A M L # H # # D # I T S L
5O R N P # I # A E # T # N P I
6L O S R O # B S N A # O E R T
7U O I O # R I A R G I # M I Y
8T T T V T G T U L T E T E O C
9I C I E N E G F A I C # E R N
10O A O M # I S R O A A # R I E
11N U N E F # E S P L # V G T G
12# S # N # P # M A # I # A Y R
13# E O T O # I M E L B O R P U
14# C # # # N O I T A L A C S E
15E C I V R E S T R A T E G Y #
Word X Y Direction
AGREEMENT  1312n
ASSET  912nw
AVAILABILITY  1312nw
CAPACITY  112w
CHANGE  63se
CONFIGURATION  88ne
DESIGN  104sw
ESCALATION  1514w
IMPACT  713ne
IMPACT  713ne
IMPROVEMENT  43s
INCIDENT  43e
OPERATIONS  513ne
PORTFOLIO  45se
PRIORITY  145s
PROBLEM  1413w
RESOLUTION  12s
ROOTCAUSE  25s
SERVICE  715w
STRATEGY  715e
TRANSITION  32s
URGENCY  1513n
UTILITY  151s
WARRANTY  61e