ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
STRATEGY
TRANSITION
URGENCY
WARRANTY

ITIL V3 Terminology

Try to find all 22 words on this board.

S F L S T R A N S I T I O N X
R O A Y N G I S E D M N B N P
W O F M E L B O R P O H O S R
Y Q O Q D F S T A I E I P T I
C T O T I D M C T W T M E R O
N T I O C V T U T A Z P R A R
A O S L N A L H R R O R A T I
G O I O I O U U K R V O T E T
R E K T S B G S T A Y V I G Y
E G B E A I A F E N U E O Y C
E N R T F L O L T T O M N B N
M A I N C L A E I Y E E S V E
E H O A I Z S C Z A T N O U G
N C X O J S R L S C V T D D R
T C A P A C I T Y E N A J E U
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # T R A N S I T I O N #
2R # # # N G I S E D M N # N P
3# O # M E L B O R P O # O S R
4Y # O # D # # # A I # I P T I
5# T # T I # # C T W T M E R O
6N # I # C # T U # A # P R A R
7A O # L N A L # R R O R A T I
8G # I # I O U U # R # O T E T
9R E # T S B G S T A # V I G Y
10E G # E A I A F E N # E O Y C
11E N R # F L O L T T # M N # N
12M A # N # L A E I Y # E S # E
13E H O # I # S C # A # N # # G
14N C # O # S # # S # V T # # R
15T C A P A C I T Y E # A # # U
Word X Y Direction
AGREEMENT  17s
ASSET  515ne
AVAILABILITY  1215nw
CAPACITY  215e
CHANGE  214n
CONFIGURATION  88ne
DESIGN  102w
ESCALATION  1015nw
IMPACT  121sw
IMPACT  121sw
IMPROVEMENT  124s
INCIDENT  58n
OPERATIONS  133s
PORTFOLIO  126sw
PRIORITY  152s
PROBLEM  103w
RESOLUTION  311ne
ROOTCAUSE  12se
STRATEGY  143s
TRANSITION  51e
URGENCY  1515n
WARRANTY  106s