ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

O J K Y E S C A L A T I O N O
Y N E S U A C T O O R Q I U J
G A O Y C N E G R U A R F V T
E H P I X H T P Z R N E P B Y
T I E M T W A P T G S S R T D
A N R P E A V N A L I O I P T
R C A R O R R K G E T L O Y T
T I T O I R U U I E I U R T M
S D I V M A T D G B O T I I E
E E O E P N I F A I N I T C L
R N N M A T L L O S F O Y A B
V T S E C Y I D O L S N K P O
I G E N T A T E X V I E O A R
C X M T V U Y X U A G O T C P
E U P A G R E E M E N T E L S
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # E S C A L A T I O N #
2Y N E S U A C T O O R # # # #
3G # O Y C N E G R U A R # # #
4E # P I # H # # # # N E P # Y
5T I E M T W A # # # S S R T #
6A N R P # A # N # # I O I # #
7R C A R O R R # G # T L O Y #
8T I T O I R U U # E I U R T M
9S D I V M A T # G B O T I I E
10E E O E P N I F A I N I T C L
11R N N M A T L L O S F O Y A B
12V T S E C Y I # # L S N # P O
13I # # N T A T # # # I E O A R
14C # # T V # Y # # # # O T C P
15E # # A G R E E M E N T # # #
Word X Y Direction
AGREEMENT  415e
ASSET  910se
AVAILABILITY  415ne
CAPACITY  1414n
CHANGE  53se
CONFIGURATION  88nw
ESCALATION  51e
IMPACT  58s
IMPACT  58s
IMPROVEMENT  44s
INCIDENT  25s
OPERATIONS  33s
PORTFOLIO  46se
PRIORITY  134s
PROBLEM  1514n
RESOLUTION  123s
ROOTCAUSE  112w
SERVICE  19s
STRATEGY  19n
TRANSITION  111s
URGENCY  103w
UTILITY  78s
WARRANTY  66s