ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A W Y T I L I B A L I A V A X
D E S I G N Y T I C A P A C U
Y J I S N O I T A R E P O H T
N O I T A L A C S E O N X A I
Y S N R T Z E B Z R F Q Y N L
T E C A C Y J I T I B S R G I
N R I T A M S F G Z A S S E T
A V D E P Q O U R G E N C Y Y
R I E G M L R O O T C A U S E
R C N Y I A G R E E M E N T V
A E T O T R A N S I T I O N I
W I J I M P R O V E M E N T Z
D G O P R I O R I T Y X Y C U
Z N P R O B L E M L S G Q F I
D H O R E S O L U T I O N U E
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Answer Key for ITIL

X
Y
123456789101112131415
1# # Y T I L I B A L I A V A #
2D E S I G N Y T I C A P A C U
3# # # S N O I T A R E P O H T
4N O I T A L A C S E O N # A I
5Y S N R T # # # # R F # # N L
6T E C A C # # # T I # # # G I
7N R I T A # # F G # A S S E T
8A V D E P # O U R G E N C Y Y
9R I E G M L R O O T C A U S E
10R C N Y I A G R E E M E N T #
11A E T O T R A N S I T I O N #
12W # # I M P R O V E M E N T #
13# # O P R I O R I T Y # # # #
14# N P R O B L E M # # # # # #
15# # # R E S O L U T I O N # #
Word X Y Direction
AGREEMENT  610e
ASSET  117e
AVAILABILITY  141w
CAPACITY  142w
CHANGE  142s
CONFIGURATION  88sw
DESIGN  12e
ESCALATION  104w
IMPACT  510n
IMPACT  510n
IMPROVEMENT  412e
INCIDENT  34s
OPERATIONS  133w
PORTFOLIO  123sw
PRIORITY  413e
PROBLEM  314e
RESOLUTION  415e
ROOTCAUSE  79e
SERVICE  25s
STRATEGY  43s
TRANSITION  511e
URGENCY  88e
UTILITY  152s
WARRANTY  111n