ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

Y T C A P M I Y T I C A P A C
U C R Y T I L I B A L I A V A
Q H O P E R A T I O N S T B M
E A E N O F P R I O R I T Y K
C N N T F R W R Q F J Z M T Q
I G E U Q I T T O T B W D N R
V E U Z M N G F N B E X K A E
R Y C N E G R U O E L S K R S
E S U A C T O O R L D E S R O
S T N E M E E R G A I I M A L
I N O I T I S N A R T O C W U
V T N E M E V O R P M I D N T
Z O V B V Y T I L I T U O J I
V K F S T R A T E G Y T F N O
N O I T A L A C S E W D S F N
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Answer Key for ITIL

X
Y
123456789101112131415
1# T C A P M I Y T I C A P A C
2# C # Y T I L I B A L I A V A
3# H O P E R A T I O N S # # #
4E A # N O # P R I O R I T Y #
5C N # # F R # R # # # # # T #
6I G # # # I T T O T # # # N R
7V E # # # # G F N B E # # A E
8R Y C N E G R U O E L S # R S
9E S U A C T O O R L D E S R O
10S T N E M E E R G A I I M A L
11# N O I T I S N A R T O C W U
12# T N E M E V O R P M I # N T
13# # # # # Y T I L I T U O # I
14# # # S T R A T E G Y # # N O
15N O I T A L A C S E # # # # N
Word X Y Direction
AGREEMENT  1010w
ASSET  1410nw
AVAILABILITY  152w
CAPACITY  151w
CHANGE  22s
CONFIGURATION  88se
ESCALATION  1015w
IMPACT  71w
IMPACT  71w
IMPROVEMENT  1212w
INCIDENT  1513nw
OPERATIONS  33e
PORTFOLIO  43se
PRIORITY  74e
PROBLEM  74se
RESOLUTION  156s
ROOTCAUSE  99w
SERVICE  110n
STRATEGY  414e
TRANSITION  1111w
URGENCY  88w
UTILITY  1213w
WARRANTY  1410n