Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | F | G | G | J | I | Z | B | G | Z | B | I | P | T | C |
| E | S | N | M | W | E | M | U | S | S | A | T | N | O | D |
| Y | L | H | Q | N | O | I | T | U | L | O | S | N | X | O |
| K | V | I | R | D | Z | Z | H | Y | U | R | T | W | H | N |
| G | O | F | M | M | H | B | A | K | L | R | E | Z | N | T |
| V | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| N | H | G | A | W | T | Z | W | L | Y | B | G | U | F | A |
| Q | Y | H | T | A | P | M | E | E | I | Y | Y | D | V | N |
| P | Z | Q | F | T | M | M | C | D | Q | S | S | U | R | I |
| L | X | T | T | O | O | O | D | Z | E | H | T | J | P | C |
| Y | F | F | M | T | N | D | R | U | A | M | I | E | P | D |
| E | Z | Y | I | T | F | C | E | Z | Q | J | M | P | N | Y |
| X | T | O | A | G | R | T | M | H | U | W | S | C | Y | L |
| Z | N | C | R | B | X | B | E | P | A | T | I | E | N | T |
| B | T | K | T | A | S | K | Q | U | E | S | T | I | O | N |
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