Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	14	w
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	e
DONTPANIC	1	2	s
EMPATHY	9	12	nw
EYECONTACT	11	12	w
LISTEN	7	7	ne
SMILE	7	2	s
SOLUTION	7	2	se
TAKEOWNERSHIP	14	15	nw