Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

Try to find all 11 words on this board.

P I H S R E N W O E K A T D X
T E E S J U L Z Y N S S I N M
C Y H T A P M E A K W M O N P
Z M A M M P C Z Q T R I I R L
T R P M X O Z U Q K T P M L Q
W B H U N C E G C O G X C L E
T A H T G S B I M B N S T N Q
Z U A Z T J N E K U R Q O D N
X C Y I Z A L U P Q P I Y Y O
T N O C P O Q I J A T A B B I
F N U T R Z V F S U T G Y T I
X Y N T U I F K L T C I A H K
T O N C J H W O J B E U E O N
D O N T A S S U M E L N J N X
C Y L J O U X G S F K V H M T
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Answer Key for Managing Complaint

X
Y
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1P I H S R E N W O E K A T # #
2# # # # # # # # Y # S # # N #
3# Y H T A P M E # K # M O # #
4# # # # # # C # Q # # I I # #
5# # # # # O # U # # T # # L #
6# # # # N # E # C O # # # # E
7# # # T # S B I M # # # # N #
8# # A # T # N E # # # # O # #
9# C # I # A L # P # # I # # #
10T # O # P O # I # A T # # # #
11# N # T R # # # S U T # # # #
12# # N T # # # # L T # I # # #
13# O N # # # # O # # E # E # #
14D O N T A S S U M E # N # N #
15C # # # # # # # # # # # # # T
Word X Y Direction
ASKQUESTION  121sw
BEPATIENT  88se
CONTROLEMOTION  88ne
DONTASSUME  214e
DONTPANIC  114ne
EMPATHY  83w
EYECONTACT  101sw
LISTEN  79se
SMILE  112se
SOLUTION  714ne
TAKEOWNERSHIP  131w