Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	3	4	s
BEPATIENT	8	8	nw
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	w
DONTPANIC	15	2	s
EMPATHY	8	4	e
EYECONTACT	6	2	se
LISTEN	9	7	nw
SMILE	11	12	n
SOLUTION	3	2	se
TAKEOWNERSHIP	2	3	se