Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	5	12	ne
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	s
DONTPANIC	3	7	s
EMPATHY	14	12	n
EYECONTACT	5	10	ne
LISTEN	7	7	n
SMILE	6	11	se
SOLUTION	4	5	s
TAKEOWNERSHIP	5	13	n