Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	2	w
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	e
DONTPANIC	1	14	n
EMPATHY	9	4	sw
EYECONTACT	11	4	w
LISTEN	7	9	se
SMILE	7	14	n
SOLUTION	7	14	ne
TAKEOWNERSHIP	14	1	sw