Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	2	12	ne
BEPATIENT	8	8	e
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	e
DONTPANIC	1	14	n
EMPATHY	4	8	n
EYECONTACT	2	10	ne
LISTEN	7	9	e
SMILE	6	14	ne
SOLUTION	15	13	w
TAKEOWNERSHIP	2	13	n