Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	2	15	e
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	w
DONTPANIC	15	2	sw
EMPATHY	8	8	w
EYECONTACT	6	2	se
LISTEN	9	7	se
SMILE	3	15	ne
SOLUTION	8	15	nw
TAKEOWNERSHIP	3	2	se