Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	1	4	se
BEPATIENT	8	8	n
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	12	9	n
EMPATHY	8	8	sw
EYECONTACT	1	6	se
LISTEN	9	9	sw
SMILE	2	5	ne
SOLUTION	13	11	n
TAKEOWNERSHIP	1	3	s