Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	4	11	ne
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	w
DONTPANIC	4	6	s
EMPATHY	8	1	w
EYECONTACT	6	11	ne
LISTEN	9	9	e
SMILE	12	1	w
SOLUTION	12	1	sw
TAKEOWNERSHIP	3	11	e