Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | D | C |
| G | S | F | M | Y | W | L | D | I | M | M | I | D | O | T |
| P | K | Y | P | Z | E | H | B | H | I | A | R | N | N | R |
| S | Q | G | A | C | N | C | J | U | L | T | T | U | T | B |
| O | U | P | T | T | J | W | O | T | E | R | V | D | A | V |
| L | E | H | H | A | N | S | B | N | O | F | A | X | S | M |
| U | S | D | Y | E | I | T | B | L | T | Q | O | E | S | Q |
| T | T | A | D | I | Z | O | E | V | I | A | Q | F | U | G |
| I | I | D | V | Q | Z | M | P | J | U | S | C | I | M | W |
| O | O | G | U | N | O | O | A | P | I | S | T | T | E | W |
| N | N | Y | L | T | L | I | T | E | Q | K | O | E | N | Q |
| X | Y | E | I | O | M | S | I | L | O | D | H | D | N | W |
| X | J | O | X | I | Y | Z | E | T | E | D | V | O | M | H |
| M | N | M | K | L | D | O | N | T | P | A | N | I | C | N |
| C | A | A | M | G | W | V | T | K | J | J | J | K | O | W |
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