Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | A | G |
| M | N | A | E | K | O | M | L | Y | M | P | S | N | X | H |
| V | I | O | F | G | D | Z | E | Y | P | B | K | O | K | U |
| A | J | X | I | R | V | C | A | W | A | U | Q | I | Q | V |
| J | D | W | H | T | O | O | T | Q | T | G | U | T | L | F |
| E | R | N | L | N | O | G | O | S | H | W | E | U | E | Q |
| K | T | K | T | P | C | M | V | B | Y | Y | S | L | M | G |
| J | E | A | T | V | W | I | E | F | B | U | T | O | U | P |
| D | C | I | N | F | P | P | N | L | P | X | I | S | S | F |
| T | V | I | E | S | A | F | I | A | O | E | O | Q | S | F |
| X | H | X | U | T | I | S | H | O | P | R | N | U | A | B |
| N | D | T | I | J | T | M | D | K | G | T | T | R | T | U |
| V | H | E | N | E | N | I | I | X | W | M | N | N | N | J |
| A | N | M | N | N | M | L | F | F | X | E | Z | O | O | O |
| T | M | O | M | S | O | E | K | H | D | C | Q | T | D | C |
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