Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | O |
| A | O | D | S | J | Y | D | O | N | T | P | A | N | I | C |
| M | S | N | S | K | I | E | M | P | A | T | H | Y | M | T |
| X | P | O | T | U | Q | L | C | P | P | D | V | G | R | H |
| W | V | M | L | R | D | U | U | O | K | L | J | T | I | N |
| U | C | V | D | B | O | Y | E | I | N | Q | I | X | G | O |
| B | B | W | G | Q | N | L | B | S | C | T | I | K | E | I |
| E | C | I | X | N | T | I | E | M | T | L | A | X | W | T |
| S | P | S | E | T | A | S | P | M | B | I | F | C | B | U |
| S | E | L | I | M | S | T | A | Y | O | H | O | R | T | L |
| J | E | X | X | L | S | E | T | C | O | T | C | N | T | O |
| I | Y | E | A | M | U | N | I | N | D | C | I | Z | B | S |
| L | D | W | J | B | M | W | E | J | C | L | O | O | N | S |
| R | S | J | J | M | E | N | N | P | N | E | Q | V | N | K |
| J | T | H | T | R | P | I | T | D | W | A | O | Z | T | R |
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