Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | N | G | N | O | I | T | S | E | U | Q | K | S | A | T |
| C | N | K | O | B | V | O | M | V | J | M | X | E | N | U |
| O | Z | O | I | K | L | P | M | I | E | K | T | E | U | I |
| K | K | V | I | U | A | X | C | R | C | D | I | J | B | T |
| C | H | X | T | T | A | E | F | I | K | T | K | X | D | M |
| M | W | I | H | U | O | C | T | S | A | Z | Z | Y | L | X |
| A | O | Y | H | B | C | M | I | P | U | L | C | W | Y | F |
| N | I | P | I | H | S | R | E | N | W | O | E | K | A | T |
| O | M | Z | N | M | Q | B | I | L | A | D | K | O | Y | E |
| Q | J | Q | I | R | A | O | I | F | O | P | Y | E | V | Z |
| M | X | L | C | T | M | S | U | O | T | R | T | S | P | I |
| P | E | T | V | N | T | A | D | B | D | Q | T | N | H | O |
| C | N | E | Y | E | C | O | N | T | A | C | T | N | O | Q |
| X | K | O | N | H | E | M | U | S | S | A | T | N | O | D |
| F | B | D | E | C | G | Q | S | D | W | B | I | F | S | C |
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