Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | V | R | D | X | A | R | G | S | D | J | V | V |
| F | O | I | A | S | K | Q | U | E | S | T | I | O | N | S |
| M | N | N | Z | K | B | Q | Z | S | C | E | X | Q | X | Z |
| E | T | O | T | Z | E | Y | E | C | O | N | T | A | C | T |
| Z | A | M | X | R | Q | O | F | M | L | Z | H | Y | F | S |
| K | S | S | N | K | O | F | W | S | P | G | Q | C | Q | O |
| N | S | C | H | E | N | L | B | N | X | A | J | V | Z | L |
| G | U | W | N | T | I | T | E | N | E | C | T | K | L | U |
| M | M | B | P | S | N | K | P | M | L | R | P | H | K | T |
| U | E | R | T | U | S | N | A | C | O | A | S | Q | Y | I |
| T | W | E | T | C | H | D | T | Z | T | T | M | H | Y | O |
| L | N | C | A | F | B | D | I | D | S | M | I | W | I | N |
| X | C | I | S | K | X | U | E | G | P | N | L | O | Z | P |
| I | C | I | N | A | P | T | N | O | D | D | E | P | N | D |
| V | H | Z | R | T | Z | Q | T | Z | H | N | I | G | Q | P |
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