Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | U | Y | V | C | I | N | A | P | T | N | O | D | C |
| N | N | Q | N | I | S | O | L | U | T | I | O | N | O | L |
| O | H | E | M | E | O | R | F | M | A | C | P | N | N | L |
| I | N | I | I | E | T | Z | F | Y | K | E | T | M | T | V |
| T | N | D | A | T | U | S | E | K | E | R | V | B | A | G |
| S | D | T | Q | Q | A | T | I | Y | O | Q | V | R | S | M |
| E | U | S | J | G | Y | P | E | L | W | E | J | Q | S | T |
| U | O | J | U | U | P | C | E | C | N | C | W | B | U | Q |
| Q | M | V | Y | V | O | M | M | B | E | I | Y | N | M | B |
| K | E | D | V | N | O | U | P | I | R | H | H | D | E | W |
| S | P | I | T | T | R | J | A | Q | S | F | C | J | Q | L |
| A | A | A | I | S | W | W | T | V | H | M | X | O | S | H |
| M | C | O | J | R | C | F | H | D | I | X | I | B | N | B |
| T | N | R | U | S | W | J | Y | C | P | X | Q | L | Y | F |
| Y | G | H | Y | M | X | T | U | Q | A | O | J | C | E | G |
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