Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | K | A | K | T | Y | B | Z | Q | Y | O | V | N | P |
| F | O | V | Z | N | C | C | W | W | J | W | T | H | O | I |
| T | N | N | C | J | O | I | A | P | D | P | G | K | I | H |
| S | T | B | T | G | F | I | N | T | F | P | M | F | T | S |
| X | A | W | B | R | R | C | T | A | N | W | R | S | U | R |
| L | S | F | U | W | O | Z | J | S | P | O | Z | T | L | E |
| Z | S | H | E | P | W | L | B | X | E | T | C | C | O | N |
| N | U | N | A | P | I | V | E | Y | O | U | N | E | S | W |
| Z | M | O | Z | S | Y | M | P | M | J | C | Q | O | Y | O |
| N | E | N | T | R | P | V | A | Q | O | E | T | K | D | E |
| S | O | E | R | A | Y | S | T | K | R | T | E | I | S | K |
| Y | N | J | T | Y | E | A | I | V | J | I | I | M | B | A |
| V | L | H | Y | Z | L | W | E | R | M | I | I | O | Y | T |
| P | Y | A | W | M | E | V | N | D | Q | L | O | R | N | E |
| S | P | I | O | L | Y | H | T | V | E | W | O | V | A | L |
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