Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | K | P | A | S | K | Q | U | E | S | T | I | O | N | C |
| K | T | M | X | W | E | M | U | S | S | A | T | N | O | D |
| E | F | I | W | F | N | L | E | K | Y | C | I | N | Z | O |
| C | H | E | Y | E | C | O | N | T | A | C | T | B | Z | N |
| L | H | R | F | U | A | N | T | C | P | R | W | C | K | T |
| O | J | G | G | Y | A | C | Y | U | O | F | J | W | T | P |
| D | I | J | I | U | I | B | W | L | I | S | T | E | N | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | P | N |
| R | V | F | M | A | H | M | M | P | E | M | E | R | M | I |
| Z | Z | E | C | Q | O | K | P | K | A | T | I | F | L | C |
| T | F | O | R | T | Y | H | A | K | R | T | O | L | C | Y |
| J | Z | X | I | P | X | F | T | O | B | D | I | H | E | E |
| G | X | O | X | U | Y | R | H | O | T | S | M | E | U | X |
| T | N | I | D | P | F | I | Y | B | F | W | A | O | N | D |
| L | T | D | S | O | L | U | T | I | O | N | S | J | D | T |
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