Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | C | O | C | G | K | T | U | N | M | R | D | E | T |
| Y | J | I | L | R | D | U | N | D | V | M | E | M | N | S |
| E | L | N | B | K | J | T | E | P | S | G | L | O | Q | P |
| R | H | A | I | A | P | N | I | S | P | W | I | I | I | C |
| C | R | P | B | P | V | E | T | Z | U | T | M | H | J | P |
| E | E | T | Q | O | D | T | A | Z | O | I | S | O | Y | R |
| H | M | N | N | P | S | S | P | M | D | R | T | H | P | X |
| P | U | O | R | L | Y | I | E | F | E | T | T | O | E | F |
| E | S | D | Q | M | B | L | B | N | V | A | U | M | W | T |
| L | S | U | C | W | O | R | W | Q | P | E | U | O | P | U |
| S | A | P | Z | R | P | O | Z | M | R | L | N | O | A | P |
| K | T | J | T | E | E | Y | E | C | O | N | T | A | C | T |
| B | N | N | Y | K | M | K | I | C | U | Y | E | J | B | A |
| E | O | O | A | S | K | Q | U | E | S | T | I | O | N | I |
| C | D | T | N | O | I | T | U | L | O | S | S | W | E | I |
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