Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | J | P | A | F | J | W | J | X | M | Q | T | S | R | N |
| A | N | R | I | A | Y | U | W | E | V | F | C | Z | N | O |
| P | L | O | K | H | F | R | X | D | F | W | A | W | O | I |
| Z | X | N | I | O | S | M | I | L | E | L | T | J | I | T |
| M | V | J | R | T | V | R | I | Z | H | F | N | D | T | U |
| G | J | T | N | B | O | M | E | W | J | F | O | R | S | L |
| L | W | M | U | A | P | M | V | N | J | W | C | G | E | O |
| T | N | E | I | T | A | P | E | B | W | Y | E | K | U | S |
| S | L | T | J | E | W | M | Z | L | F | O | Y | C | Q | V |
| A | E | L | Z | Q | P | A | A | R | O | W | E | I | K | K |
| V | D | Z | F | A | T | C | L | D | M | R | A | K | S | B |
| B | L | G | T | S | U | P | P | X | L | Z | T | H | A | B |
| E | X | H | D | O | N | T | P | A | N | I | C | N | H | T |
| D | Y | W | J | Z | E | M | U | S | S | A | T | N | O | D |
| R | Z | B | N | E | T | S | I | L | L | T | F | K | O | C |
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